Refund policy
Our 30-day guarantee
If your RoomLab order arrives damaged, defective, or isn't what you ordered, we'll make it right. Contact us within 30 days of delivery and we'll send a free replacement or give you a full refund. You won't need to ship anything back.
What's covered
- Items damaged during shipping
- Items that are defective or don't work as described
- Wrong item, color, or size sent
- Items missing from your order
What's not covered
- Change-of-mind returns, or items that don't suit your space. Please check the dimensions and photos on each product page before ordering.
- Damage from normal wear, misuse, or improper washing
How to make a claim
Email us at kadenthemannn@icloud.com within 30 days of delivery. Include your order number and a photo of the problem. We reply within 1–2 business days.
Approved refunds go back to your original payment method. They usually show up within 5–10 business days, depending on your bank.
Lost or late packages
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll reship it or refund you.
Cancellations
Need to cancel? Email us within 12 hours of placing your order. Once an order has shipped, it can't be cancelled, but the guarantee above still applies.